Frequently Asked Questions
Helpful answers about ordering, delivery, returns and product support for BLACKJACK FURNITURE.
How can we help?
Browse the answers below or contact our team with your order number and a clear description of the assistance you need.
From checkout to delivery.
1. How long does it take for me to receive my order?
Delivery estimates vary by product, destination, inventory and delivery method. Large furniture may require scheduled freight or room-of-choice delivery. Review the estimated delivery window shown at checkout and in your order confirmation. Carrier updates provide the most current timing after shipment.
2. How do I create an account?
Your purchase is completed on the retailer’s website. If account creation is available, select the account or sign-in option there and follow the instructions. You may also be able to check out as a guest, depending on the retailer.
3. How do I change my shipping address?
Contact the retailer or seller shown in your order confirmation as soon as possible. An address usually cannot be changed once an order has entered fulfillment or shipped. For freight deliveries, also verify your telephone number so the carrier can arrange delivery if required.
4. How do I track the status of my order?
Use the tracking link in your shipping confirmation or visit the orders area of the account used at checkout. Multi-piece furniture may ship under more than one tracking number, so check every shipment listed for the order.
5. Will you keep my credit card information on file?
BLACKJACK FURNITURE does not collect or store payment-card information on this website. Payment is processed by the retailer where you complete checkout. Please review that retailer’s privacy and payment policies for details about saved payment methods.
6. Do you charge sales tax?
Any applicable sales tax is calculated and collected by the retailer at checkout based on the order, seller and delivery destination. The final amount will be displayed before you place the order.
7. Do you ship to my country?
Product availability and eligible destinations are shown by the retailer after you select or enter your delivery address. Some large furniture items are available only in certain regions because of freight and delivery requirements.
8. Will my items come in one package?
Not always. Sectionals, reclining sets and other multi-piece furniture may arrive in several cartons or separate shipments. Cartons can also reach you at different times. Compare the package count and tracking numbers in your order details before reporting a missing piece.
Help when plans change.
9. What is your returns policy?
Return eligibility, the return window, shipping charges and any restocking conditions are determined by the retailer or seller that fulfilled your order. Review the policy attached to your order before opening a return. Furniture should generally be kept clean, unassembled where possible, and in its original packaging.
Do not send a large furniture item back without approved return instructions.
10. I received the wrong item. What should I do?
Keep the item and all packaging, then contact the retailer or seller through your order page. Provide the order number, carton labels, product label and clear photos of what arrived. Do not assemble or use an incorrect item unless instructed to do so.
11. My order arrived damaged. What should I do?
Photograph the outer cartons, shipping labels, internal packaging and damaged area before discarding anything. Note visible freight damage on the delivery receipt when possible. Report the issue promptly through the retailer’s order-support channel and include your order number and photos.
12. Where should I mail my authorized return?
Use only the return address and shipping instructions supplied with your approved return. The address may differ from the original ship-from address. Because furniture returns may require freight coordination or scheduled pickup, never mail or freight an item to an address found elsewhere without authorization.
13. How do I receive customer support?
For tracking, cancellation, payment, return-label or refund questions, contact the retailer through your order page. For general BLACKJACK FURNITURE product questions, email [email protected]. Include your order number, product name, a description of the issue and photos when relevant.
14. What do I do if I entered an incorrect shipping address?
Contact the retailer or seller immediately. If fulfillment has not started, they may be able to update or cancel the order. Once shipped, an address change may be unavailable or subject to carrier restrictions and additional fees.
15. Can I change or cancel an order after I have submitted it?
Submit the request through the retailer’s order page as quickly as possible. Orders can move into fulfillment soon after placement, and cancellation is not guaranteed. If cancellation is no longer possible, follow the retailer’s approved return procedure after delivery.
16. Can I pre-order an item that is sold out?
If a pre-order or future availability date is offered, it will appear on the product listing. Availability changes, so revisit the collection periodically. Do not send payment outside the retailer’s official checkout process to reserve an item.
We’re here to point you in the right direction.
For product questions, email our team. For an existing order, use the retailer’s order-support channel for the fastest access to tracking, payment and return details.