Refund & Returns Policy
We want you to feel confident about your furniture purchase. This page explains how return requests, delivery issues and refunds are handled.
Last updated: August 3, 2026
Please begin with your order confirmation.
BLACKJACK FURNITURE products may be purchased through an authorized retail partner. Your return window, available return methods, shipping charges and refund timing are governed by the retailer or seller shown on your order confirmation. Their current policy takes precedence if it differs from the general guidance below.
A simpler path to a resolution.
Furniture returns require careful coordination. Follow these steps before moving, repacking or shipping your item.
Locate Your Order
Open the order confirmation or order-history page from the retailer where the purchase was completed. Confirm the seller, delivery date and available return options.
Submit the Request
Use the retailer's return or support process. Include your order number, the reason for the request and clear photos when reporting damage, defects, missing parts or an incorrect item.
Wait for Instructions
Do not ship a large furniture item to an address found online. Wait for authorization and item-specific pickup, packing or return instructions from the responsible seller.
Return Eligibility
Eligibility is determined by the return policy attached to your order. To improve the likelihood of an approved return, begin the request within the return window shown in your account and keep the furniture in its original condition while the request is reviewed.
Unless the retailer or seller states otherwise, an eligible item is generally expected to be:
- Within the return period shown for the order;
- Complete, with all parts, accessories, hardware and manuals;
- Free from damage, stains, odors, pet hair, misuse or unauthorized modification;
- Disassembled only when the approved return instructions require it; and
- Returned with original packaging whenever reasonably possible.
Damaged, Defective or Incorrect Items
Inspect every carton and furniture component promptly after delivery. If an item arrives damaged, defective, incomplete or different from what you ordered, report it through the retailer's order-support process as soon as possible.
Please retain and provide:
- Your order number and the name of the seller shown on the order;
- Photos of the full item and close-up photos of the affected area;
- Photos of the shipping carton, packaging and shipping label;
- The product label, model information and affected part number, if available; and
- A brief description of the issue and when it was discovered.
Keep all packaging until the matter is resolved. Depending on the issue and available options, the seller may offer replacement parts, an exchange, a pickup, a return or another appropriate resolution.
Return Shipping & Pickup
Return method and cost depend on the reason for return, item size, seller and order-specific terms. Approved large-item returns may require a scheduled carrier pickup rather than standard parcel shipping.
If the item is being returned because of a verified seller error, eligible damage or defect, the responsible seller will determine the available remedy and whether return transportation is covered. For buyer-remorse returns—including preference, fit, color or a change of mind—return shipping, pickup, restocking or other charges may apply when permitted by the order terms and applicable law.
Do not refuse delivery or independently arrange freight unless instructed to do so. Unauthorized shipping costs may not be reimbursed, and returns sent without authorization may be delayed or rejected.
Refunds
Once an approved return is received and inspected, the retailer or seller will determine the final refund amount and issue any approved refund to the original payment method. The amount may reflect applicable return shipping, pickup, restocking or damage deductions disclosed under the order's terms.
Original delivery or expedited-service charges may be non-refundable unless the return results from a verified seller error, damage or defect. Processing and bank-posting times vary. Refer to the status and estimated timing shown in your retailer account.
If your account shows that a refund has been issued but it has not appeared after the payment provider's stated processing period, contact the retailer first and then your card issuer or bank.
Order Changes & Cancellations
Orders may enter fulfillment quickly. Use the cancellation option in your retailer account immediately if it is available. A cancellation request is not guaranteed once an order has been processed, prepared for shipment or shipped.
If cancellation is no longer possible, wait for the delivery and follow the approved return process. Do not refuse a shipment unless the retailer or carrier has specifically instructed you to do so.
Non-Returnable or Reduced-Refund Items
Subject to the seller's policy and applicable law, a return may be declined or the refund reduced when an item:
- Is outside the applicable return window;
- Shows damage caused after delivery, misuse, improper assembly or unauthorized repair;
- Is missing parts, accessories, hardware or components;
- Has stains, odors, pet damage or other signs that prevent resale;
- Was sold as final sale, clearance, customized, open-box or otherwise non-returnable; or
- Was returned without authorization or contrary to the provided instructions.
Nothing in this policy limits any non-waivable rights available under applicable consumer law.
We’ll help point you in the right direction.
For product questions or help identifying the appropriate support channel, email us with your order number, seller name and a short description of the issue.
Contact Customer CareEmail: [email protected]